{"id":2026,"date":"2017-10-30T17:37:56","date_gmt":"2017-10-30T16:37:56","guid":{"rendered":"https:\/\/lasculpass.com\/refound\/"},"modified":"2026-07-04T22:14:14","modified_gmt":"2026-07-04T20:14:14","slug":"cambios-y-devoluciones","status":"publish","type":"page","link":"https:\/\/lasculpass.com\/en\/cambios-y-devoluciones\/","title":{"rendered":"Refunds and exchanges"},"content":{"rendered":"<style type=\"text\/css\">\n    h2 { margin-bottom: 50px; text-align: right }\n    p { margin-bottom: 15px }\n    p.content-title { display: block; margin: 30px 0 15px }\n<\/style><div class=\"info-page\">\n<h2>Refunds and exchanges<\/h2>\n<p class=\"content-title\">EXCHANGES<\/p>\n  <p><b>1. If your purchase does not convince you and you want to change the item you have 2 options:<\/b><\/p>\n<p>\u2013 <strong>By size or color<\/strong>, Provided it is of the same amount and you must pay again the shipping costs corresponding to your territory.<br>EYE! Please, if you have any questions, consult our <strong><a href=\"\/en\/guia-de-tallas\/\">SIZE GUIDE<\/a><\/strong> before making your purchase to avoid unnecessary expenses.<\/p>\n<p>\u2013 <b>For another product.<\/b>In this case, if the amount is lower, we will refund the difference by the means agreed with you. If it is a higher amount you will have to make the payment through one of our systems.<\/p>\n<p>Once you know what you want, the first thing you have to do is get in touch with us (weare@lasculpass.com or phone +34 868910878) and tell us what change you want to make and we will agree on the system that best suits you.\n<\/p><p>Address: Las Culpass. Ronda De Garay 20. 30003, Murcia.<\/p>\n<p>You can download the exchange and returns sheet <strong><a href=\"\/wp-content\/uploads\/HOJA-CAMBIOS-Y-DEVOLUCIONES-LASCULPASS-2026-DERECHO-DE-DESESTIMIENTO.pdf\">HERE<\/a><\/strong><\/p>\n\n\n\n<p>\u2013 \u00a1CAREFUL! Shipping costs derived from the change * will be paid by you, except in cases where we have made an error with the size or the article when processing your order.<\/p>\n\n\n<p><b>2. How much time do you have to make a change:<\/b> The conditions are the same as for a return, you have 15 days to count from when you receive your order and the item has to be in perfect condition (same state in which you received it).<\/p>\n\n<p><\/p>\n<p class=\"content-title\">REFUNDS<\/p>\n<p><\/p>\n<p><b>1. You want to return your order: <\/b>To return an item, it must be in perfect condition (same as when you received it). To do this contact us through weare@lasculpass.com and let us know, we will agree the system (messaging) and date for the return. Keep in mind that the shipping costs of the return are from your account. <\/p>\n<p>You can also go to our store for any change or refund. Address:<\/p>\n<p>Las Culpass. Ronda De Garay 20. 30003, Murcia. (+34 601190595)<\/p>\n<p>You can download the exchange and returns sheet <strong><a href=\"\/wp-content\/uploads\/HOJA-CAMBIOS-Y-DEVOLUCIONES-LASCULPASS-2026-DERECHO-DE-DESESTIMIENTO.pdf\">HERE<\/a><\/strong><\/p>\n\n<p>\u2013 \u00a1CAREFUL! Shipping costs derived from the change * will be paid by you, except in cases where we have made an error with the size or the article when processing your order.<\/p>\n<p><\/p>\n<p><b>2. C\u00f3mo recuperas tu dinero:<\/b> Una vez recibamos y comprobemos el art\u00edculo te devolveremos el importe de los art\u00edculos que hayas adquirido. Es decir, el total de la compra menos los gastos de env\u00edo que no se devolver\u00e1n.<\/p>\n<p>Realizaremos la devoluci\u00f3n del importe por el mismo m\u00e9todo de pago por el que se realiz\u00f3 la compra (tarjeta, transferencia, Paypal\u2026).<\/p>\n<p><\/p>\n<p><b>3. Cu\u00e1nto tiempo tienes para realizar la devoluci\u00f3n: <\/b> \u00a1Que no se te pase! El plazo para solicitarnos cualquier devoluci\u00f3n es de 30 d\u00edas a contar a partir de que recibas tu pedido.&nbsp;<\/p>\n\n<p><\/p>\n<h2>COMPRAS EN TIENDA F\u00cdSICA<\/h2>\n<p class=\"content-title\">EXCHANGES<\/p>\n<p><\/p>\n<p>If you bought an item in our physical store or have been given something that was bought here and you want to make an exchange, you can come to our store on opening days. To be aware of which days of each month we will be open, you can sign up for our newsletter and not miss a single one or consult <strong><a href=\"https:\/\/lasculpass.com\/en\/blog\/\">HERE<\/a><\/strong> .<\/p>\n<p><\/p>\n<p>To do this you have a period of 30 days and you must present the receipt. The amount will be paid by the same means that the payment was made or by a a gift card without expiration date. <\/p>\n<p><\/p>\n<p class=\"content-title\">Devoluciones<\/p>\n<p><\/p>\n<p>Si compraste un art\u00edculo en nuestra tienda f\u00edsica o te han regalado algo que compraron aqu\u00ed y quieres realizar una devoluci\u00f3n tienes que acudir a nuestra tienda en los d\u00edas de apertura. Para estar al tanto de qu\u00e9 d\u00edas de cada mes estaremos abiertas puedes apuntarte a nuestra newsletter y no perderte ni una. O preguntarnos directamente v\u00eda Whatsapp 601190595, <strong><a href=\"https:\/\/www.instagram.com\/lasculpass\/\/\">Instagram<\/a><\/strong>, o a trav\u00e9s del <strong><a href=\"https:\/\/lasculpass.com\/en\/contacto\/\">formulario de contacto<\/a><\/strong>.  \nLa devoluci\u00f3n del importe se har\u00e1 por el mismo m\u00e9todo que se realiz\u00f3 el pago. Si vienes con un ticket regalo te haremos un vale con la devoluci\u00f3n para que gastes en Las Culpass (tienda online o f\u00edsica) cuando t\u00fa quieras.<\/p>\n<p><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"COMPRAS ONLINE Cambios 1. Si no te convence tu compra puedes solicitar un cambio. \u2013 Por otra talla u otro color. Al ser art\u00edculos del mismo importe s\u00f3lo tendr\u00e1s que abonar los portes del cambio correspondientes a a tu territorio (los portes de vuelta a Las Culpass y los portes de entrega de la nueva&#8230; <a class=\"view-article\" href=\"https:\/\/lasculpass.com\/en\/cambios-y-devoluciones\/\">View Article<\/a>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2026","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Las Culpass moda feminista: cambios y devoluciones tienda online.<\/title>\n<meta name=\"description\" content=\"Las Culpass marca de moda feminista hecha en Murcia con rabia y cari\u00f1o: cambios y devoluciones para usuarias\/os de la tienda online\" \/>\n<meta name=\"robots\" content=\"index, follow, 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