ES Refunds and exchanges
EXCHANGES
1. If your purchase does not convince you and you want to change the item you have 2 options:
– By size or color, Provided it is of the same amount and you must pay again the shipping costs corresponding to your territory.
EYE! Please, if you have any questions, consult our SIZE GUIDE before making your purchase to avoid unnecessary expenses.
– For another product.In this case, if the amount is lower, we will refund the difference by the means agreed with you. If it is a higher amount you will have to make the payment through one of our systems.
Once you know what you want, the first thing you have to do is get in touch with us (weare@lasculpass.com or phone +34 868910878) and tell us what change you want to make and we will agree on the system that best suits you.
Address: Las Culpass. Ronda De Garay 20. 30003, Murcia.
You can download the exchange and returns sheet HERE
– ¡CAREFUL! Shipping costs derived from the change * will be paid by you, except in cases where we have made an error with the size or the article when processing your order.
2. How much time do you have to make a change: The conditions are the same as for a return, you have 15 days to count from when you receive your order and the item has to be in perfect condition (same state in which you received it).
REFUNDS
1. You want to return your order: To return an item, it must be in perfect condition (same as when you received it). To do this contact us through weare@lasculpass.com and let us know, we will agree the system (messaging) and date for the return. Keep in mind that the shipping costs of the return are from your account.
You can also go to our store for any change or refund. Address:
Las Culpass. Ronda De Garay 20. 30003, Murcia. (+34 601190595)
You can download the exchange and returns sheet HERE
– ¡CAREFUL! Shipping costs derived from the change * will be paid by you, except in cases where we have made an error with the size or the article when processing your order.
2. Cómo recuperas tu dinero: Una vez recibamos y comprobemos el artículo te devolveremos el importe de los artículos que hayas adquirido. Es decir, el total de la compra menos los gastos de envío que no se devolverán.
Realizaremos la devolución del importe por el mismo método de pago por el que se realizó la compra (tarjeta, transferencia, Paypal…).
3. Cuánto tiempo tienes para realizar la devolución: ¡Que no se te pase! El plazo para solicitarnos cualquier devolución es de 30 días a contar a partir de que recibas tu pedido.
COMPRAS EN TIENDA FÍSICA
EXCHANGES
If you bought an item in our physical store or have been given something that was bought here and you want to make an exchange, you can come to our store on opening days. To be aware of which days of each month we will be open, you can sign up for our newsletter and not miss a single one or consult HERE .
To do this you have a period of 30 days and you must present the receipt. The amount will be paid by the same means that the payment was made or by a a gift card without expiration date.
Devoluciones
Si compraste un artículo en nuestra tienda física o te han regalado algo que compraron aquí y quieres realizar una devolución tienes que acudir a nuestra tienda en los días de apertura. Para estar al tanto de qué días de cada mes estaremos abiertas puedes apuntarte a nuestra newsletter y no perderte ni una. O preguntarnos directamente vía Whatsapp 601190595, Instagram, o a través del formulario de contacto. La devolución del importe se hará por el mismo método que se realizó el pago. Si vienes con un ticket regalo te haremos un vale con la devolución para que gastes en Las Culpass (tienda online o física) cuando tú quieras.