ES Frequently Asked Questions
1. What happens if an articles is out of stock? Cuando no hay stock disponible pero existe la opción de realizar un pedido “EN RESERVA”, éstos tienen un tiempo de espera de entre 10 y 15 días aproximadamente, es decir, el tiempo que necesitamos para reponer los artículos. Esta información aparece reflejada en el carrito de la compra donde se indica «Disponible para reserva». ¡Gracias por tu comprensión! Recibirás un email de nuestra parte cuando el pedido haya sido completado y esté listo para salir
2. How can I find out if I've finalized my purchase correctly? Once you've placed an order you will receive an email confirming your purchase and another when the order has been completed and it's ready to be sent. If you don't get an email, get in touch with us at weare@lasculpass.com.
3. What's the status of my order? Una vez el pedido ha sido enviado recibirás una confirmación por email de «Pedido completado» (revisa carpeta spam). Durante las siguientes 24h-48h Correos Express te comunicará vía email y sms tu número de seguimiento y la fecha de entrega. PD: Para recibir el sms se requiere nº de teléfono de España (+34000000000). Igualmente si deseas hacer cualquier consulta sobre el estado de tu pedido puedes contactar con nosotras a través de yourorder@lasculpass.com y te pondremos al tanto lo antes posible.
4. How to know when the order is ready for pickup: Si has seleccionado la opción de recogida en tienda (Librería Libros Traperos) recibirás dos emails cuando tu pedido esté listo: uno de “Pedido Completado” y otro de «Ya puedes recoger tu pedido» para informarte del horario de recogida. Por favor espera a recibir los dos emails antes de pasar a recogerlo.
Contact us at weare@lasculpass.com and we'll be happy to update you if you have further questions.
5. Can I remove an item from my order? You can delete unwanted items from your shopping cart as long as you haven't finalized the order.
6. If you want to modify an order once paid: If you have already paid your order but you have made a mistake on an item and you want any change, email us as soon as possible at yourorder@lasculpass.com informing us in case we have time to modify it.
7. How can I cancel my order? It may be possible to cancel an order, depending on its status. If you wish to do this please send us an email at weare@lasculpass.com.
8. What if I receive the wrong item? This means we messed up your order by mistake. If we send you something that you didn't order, get in touch with us at weare@lasculpass.com.
9. Payment methods:
Our online shop has an integrated payment platform that allows completely
secure payment by credit or debit card.
Via PayPal: If you don't have a PayPal account, it only takes a few moments to make one. Once you've set up your account you can pay with Maestro, Visa, MasterCard, Discover, American Express or Aurora Card.
It's also possible to pay by bank transfer. Once you've completed your order you'll receive the necessary data to make the payment. We'll begin processing your order as soon as we receive confirmation that the transfer has gone through (approx. two business days). We'll also send you an email confirming the payment. If you prefer, you can send to us proof bank transfer and we don't need to wait to receive it at our bank.
9.1. Problems paying by card? Your card can be rejected for one of the following reasons:
– The card might be expired. Double check that your card is still valid.
– It's possible the limit on the card has been exceeded. Consult with your bank to check that your purchase isn't higher than the amount permitted for your card.
– You might have made a mistake when entering your personal data. Double check that you've entered the correct information in all the necessary fields.
9.2 When using the PayPal payment platform, that company's term and conditions apply. PayPal is a payment services provider that guarantees that the transactions made on its platform are secure.